Harris Branch Residential FAQs

Special Dates & Events

Memorial Day, Monday, 5/26/25: 9:00 a.m. – 9:00 p.m

Lifeguards on Duty: 1:00 p.m. – 9:00 p.m.

Independence Day, Friday, 7/4/25: 9:00 a.m. – 9:00 p.m.

Lifeguards on Duty: 1:00 p.m. – 9:00 p.m.

Labor Day, Monday, 9/1/52: 9:00 a.m. – 9:00 p.m.

Lifeguards on Duty: 1:00 p.m. – 9:00 p.m.

1. Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking the link below and completing the webform within TownSq. 

https://app.townsq.io/login --> News & Events--> Announcements--> Request an Access Device--> click on following link to request your access device. 

• How long will my request be fulfilled, and how will I receive my device?

Please allow up to 7 business days from the submission of the form to receive your access device. You will receive an email notification when your access device is ready for pickup. You can choose to have your device mailed to you or picked up at your local Goodwin office.

• Is alcohol allowed at the pool or clubhouse?

Use of alcohol is strictly prohibited at the pool and clubhouse. 

• How many guests can I have at the pool?

Residents are permitted up to 2 guests at any time. 

• Where is the pool located?

The pool is at 11301 Farmhaven Rd., Austin, TX 78754.

Architectural

• What types of exterior modifications can I make to my home without requiring approval from the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

The architectural modification request form can be found on the community website by clicking this link: Harris Branch Residential OA | TownSq Community App | Architectural Control Committee

• What's the process for applying? How long does it take to get approval?

Once the application is submitted, it will be reviewed by the Architectural Control Committee (ACC). The Board of Directors tasked this committee of volunteer homeowners with reviewing each submission to determine whether the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the submission date. Please ensure you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

If you have not heard from the Community Manager or Architectural Control Committee within 15 days of submitting the request, please submit it via TownSq or email your Community Manager at AHARManager@goodwintx.com. 

Board Meetings

How do I find out when the next board meeting will take place?

Board Meeting dates and times are typically posted in the News and Events section of TownSq. If you have registered your email address, we will also email meeting details in advance. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

• What does the Association maintain, and what am I responsible for maintaining?

Homeowners are responsible for their unit/lot.  Harris Branch is responsible for all common areas. 

• I have a shared fence that needs maintenance. What should I do?

1^st recommended step: Please get in touch with your neighbor for assistance with maintaining the shared fence. 

The second recommended step is to email your property manager at AHARManager@goodwintx.com with details of fence repairs needed (picture and property addresses). The property manager can assist further. 

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team to any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible. You can track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Pick-up days are on Thursdays 

• What is the bulk pick-up and large brush pick-up schedule for my community?
• Typically, the last week of November.
• How do I get electric/gas/water/trash service? 

For Electric, please contact your local utility provider, Bluebonnet or Austin Energy.

Please Be Aware:

Bluebonnet Electric Coop services streetlights East of Harris Branch Parkway, which includes Speyside, Glencoe, Lakeview, Thistle Hill, and Meadowview.

Phone: (800) 842-7708

Email: memberservices@bluebonnet.coop 

Austin Energy services streetlights West of Harris Branch Parkway, which includes Parkside, Sterling Bridge, and Edinburgh Gardens.

Phone: 3-1-1 or (512) 974-2000

Email: austintexas.gov/email/Austin311 

For trash service, please get in touch with Waste Management at 877-576-7518 or at                https://www.wm.com/us/en/cpn/home-pickup 

• How do I get a mailbox key?

Please get in touch with your local United States Postal Service for instructions on obtaining your mailbox key. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. The notice you received provides additional contact information.  

• I need to report an issue with a neighbor's home. 

Please submit a request via TownSq and include a picture and as much detail as possible.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers visit the community bi-weekly. 

• Is there a list of dos and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions, and Restrictions can be found on your website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application. 

Customer Service Team: Available Monday-Friday, 8:30 AM- 5:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email, AHARmanager@goodwintx.com.  

Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?
• A copy of the community’s governing documents can be found on your website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday through Friday, 8:30 AM—5:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

AHAR – Harris Branch Residential 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: The TownSq website (www.townsq.io) or mobile application. You can also access your account balance by accessing your TownSq account.

From the web:

Log in to TownSq at https://app.townsq.io/login 

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to select from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to select from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount, based on your assessment. There is also a $1.50 convenience fee when making a payment via e-check.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (AHAR) in the memo section of your check.

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Log in to TownSq at https://app.townsq.io/login 

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to select from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to select from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount, based on your assessment. There is also a $1.50 convenience fee when making a payment via e-check.

• What is my property code?

Your Property Code is AHAR

• When is my assessment due?

Annually, on January 1st, in the amount of $494. 

• Are there any fees associated with online payments?
• When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount, based on your assessment. There is also a $1.50 convenience fee when making a payment via e-check.
• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

You can contact our Customer Service team Monday through Friday, 8:00 AM-6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is also available on our website at www.goodwintx.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. 

• What is my assessment paying for?

Your community’s assessment pays for the association's operating expenses, which can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

• Where can I find my account number?
• Your account number is in your billing statement or coupon book. If you cannot locate it, please contact our Customer Service team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

You can contact our Customer Service team Monday through Friday, 8:30 AM-5:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Dean Lackey
 Ridge Point Insurance Group, Commercial Expert
 office 512-328-8777

direct 512-643-2900

Owner Information

• How do I update my contact information/mailing address?

You can contact our Customer Service team Monday through Friday, 8:00 AM-6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

• How do I complete a lender questionnaire? 

Lender questionnaires can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login. 

• How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login. 

• I'm the Lender and would like to get a statement. Is there a charge for this?
• A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login.

Rules/Regulations

• What is the community's rental/leasing policy?

Units may be rented only in their entirety; no fraction or portion may be rented. 

• What is the community's pet policy?
• No animals, livestock, or poultry shall be raised, bred, or kept on any portion of the properties, except that dogs, cats, or other usual and common household pets not to exceed two may be permitted per unit. 
• What is the community's parking policy?
• Harris Branch Residential does not have jurisdiction over public roadways. Please get in touch with 3-1-1 to report street parking and/or abandoned vehicles. 

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq, you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review the status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up 

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

• I'm getting an error when I try to register for TownSq. Can you help?

You can contact our Customer Service team Monday through Friday, 8:30 AM-5:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is also available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSq notifications?

Once logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page, and a drop-down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password. How can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.